FAQs

  • Do your shipping speeds include processing time?

No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 7-12 days for delivery period.

  • Are the shipping times guaranteed?

When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.

  • Can I arrange for my own courier or shipping provider to deliver my order?

We’re sorry, but because of our production process, we can’t accept special shipping requests.

  • I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.

  • Can I place a COD order?

No, we do not accept COD orders. All orders must be paid for at the time of purchase.

  • I ordered the incorrect item(s). What do I do?

You can email us and request for a return claim. You can also read the  “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL. 

  • Can I cancel the order I just placed? 

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs. 

  • How secure is my personal information? 

If you’ve found a coupon code on a site other than ours, most likely it’s fake. The only place we list our coupons is through our email newsletter. Check out our website for updated promotion period to get coupons. 

  • I have other questions. 

 No problem! Email us at [email protected] and we’ll be happy to help you out.

  • Is all of your merchandise new? 

Yes, all of our merchandise is new and not worn.

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